Shipping policy
Shipping Policy
Last updated: August 5, 2026
1. Who We Are
Naughty Cubes is a brand owned and operated by PIPELINE 999 LLC, a limited liability company organized under the laws of the State of Florida, United States, with its principal business address at 4300 Biscayne Blvd, Miami, FL 33137, United States ("Naughty Cubes", "we", "us", "our").
For any question relating to shipping or delivery, contact us at contact@naughtycubes.com.
2. Scope
This Shipping Policy applies to all orders placed through naughtycubes.com. It forms part of our Terms of Service and should be read together with our Refund & Returns Policy.
3. Where We Ship
We currently ship to the following destinations:
- United States
- United Kingdom
- Australia
- Canada
- New Zealand
We do not ship outside these territories. Orders placed for delivery to any other country will be cancelled and refunded.
Some carriers do not deliver to certain remote, offshore or island postcodes. Where we are unable to deliver to the address you supplied, we will contact you to arrange an alternative address or issue a full refund.
4. Order Processing Time
Orders are processed on business days, Monday to Friday, excluding public holidays in the United States.
- Orders placed before 2:00 PM ET on a business day are typically processed the same day.
- Orders placed after that time, at weekends or on a public holiday are processed on the next business day.
- Standard processing time is 1 to 2 business days.
During product launches, promotional periods and peak seasons, processing may take longer. Where a material delay is expected, we will notify you by email.
Orders flagged by our payment provider for verification may be held until the check is complete. This is a fraud prevention measure and may add 1 to 2 business days.
5. Delivery Times
Estimated delivery time is 7 days from dispatch for all destinations we serve.
The total time from order to doorstep is therefore approximately 8 to 9 days, being processing time plus transit time.
Delivery estimates are indicative only. They are not guarantees and do not form part of any contractual commitment. Transit times depend on the carrier, the destination, customs clearance and factors outside our control.
You will receive a dispatch confirmation email with tracking details once your order leaves our facility.
6. Shipping Costs
Shipping costs are calculated at checkout based on your destination and the contents of your order. The exact amount is displayed before you confirm payment. There are no hidden shipping charges added after checkout.
Where a free shipping threshold or promotion applies, the qualifying conditions are stated on the offer. Free shipping applies to the standard shipping method only and is calculated on the order value after any discounts and before taxes, unless stated otherwise.
Shipping charges are non-refundable on change-of-mind returns. See our Refund & Returns Policy.
7. Discreet Packaging and Billing
We understand the nature of our products and we ship accordingly.
- All orders ship in plain, unbranded outer packaging. There is no product imagery, no ingredient information and no indication of the contents on the outside of the parcel.
- The sender name on the shipping label is a neutral business name and does not identify the product category.
- The billing descriptor on your card or bank statement is discreet and does not include the product name. The exact descriptor is confirmed at checkout and on your order confirmation email.
- Customs declarations on international shipments are completed as required by law. We are legally obliged to declare the contents accurately for customs purposes, and we cannot mis-declare or under-declare a shipment on request.
8. Tracking Your Order
A tracking number is issued with your dispatch confirmation email. Please allow 24 to 48 hours after dispatch for the first scan to appear. A tracking number showing no movement immediately after dispatch is normal and does not indicate a problem.
If your tracking has not updated for 7 consecutive days, contact us at contact@naughtycubes.com with your order number and we will open an investigation with the carrier.
If you have not received a dispatch confirmation within 3 business days of ordering, please check your spam folder before contacting us.
9. Customs, Duties and Import Taxes
Orders shipped to the United Kingdom, Australia, Canada and New Zealand are international shipments from the United States and may be subject to customs inspection.
- Where we are required to collect VAT, GST or equivalent at the point of sale, the amount is displayed at checkout.
- Where import duties, taxes, brokerage or handling fees are levied on arrival and are not collected at checkout, they are your responsibility and are payable directly to the carrier or the customs authority.
- We have no control over these charges and cannot predict their amount. They are set by the authorities of the destination country.
- Customs clearance may delay delivery beyond the estimated timeframe. Such delays are outside our control and do not constitute a failure to deliver.
Import compliance. It is your responsibility to verify that our products may lawfully be imported into your country and to your address before ordering. Where a parcel is seized, destroyed or returned by customs because importation is restricted or prohibited at the destination, we cannot issue a refund for the goods or the shipping.
Refused import charges. If you decline to pay import charges and the parcel is returned to us, the order is handled under Section 11 of this policy.
10. Delivery Address Accuracy
You are responsible for entering a complete and accurate delivery address at checkout. We ship to the address exactly as entered, including any apartment, unit or building number.
Please check your address on the order confirmation email immediately. If a correction is needed, email contact@naughtycubes.com without delay. We will make reasonable efforts to amend the address before dispatch but cannot guarantee it, since orders are processed quickly.
Once an order has been dispatched, the delivery address cannot be changed by us. Some carriers allow the recipient to redirect a parcel through their own tracking portal.
We are not liable for orders delivered to an incorrect or incomplete address supplied by you.
11. Failed, Refused and Unclaimed Deliveries
Where a parcel is returned to us because:
- the address supplied was incomplete or incorrect,
- delivery was refused by the recipient,
- import charges were not paid, or
- the parcel was not collected from a pickup point or depot within the carrier's holding period,
we will refund the value of the goods less the original shipping cost and any return-to-sender or handling fees charged by the carrier.
If you would prefer the order to be reshipped instead of refunded, a new shipping fee applies and must be paid before we dispatch.
Returned parcels can take 3 to 6 weeks to reach us. Refunds are processed once the parcel is received and inspected.
12. Delayed or Lost Parcels
- Not delivered after 14 days from dispatch. Contact us and we will open a formal investigation with the carrier. Carrier investigations typically take 5 to 15 business days to conclude, and we cannot resolve a claim before the carrier does.
- Confirmed lost in transit. We will send a free replacement or issue a full refund, at your choice.
- Marked as delivered but not received. Please check with other household members, neighbors, your building's mail room and any safe place noted by the carrier, and confirm the address on your order. If the parcel still cannot be located, notify us within 14 calendar days of the recorded delivery date so that we can file a claim. Claims submitted after this period may not be actionable by the carrier.
Where a parcel is delivered to the address you supplied and is subsequently stolen or lost after delivery, responsibility passes to you. We may, at our discretion, offer a goodwill remedy, but we are not obliged to do so.
13. Damaged Parcels and Products
Inspect your parcel on arrival. If the outer packaging shows visible damage, note it with the carrier where possible and photograph it before opening.
Report damage to contact@naughtycubes.com within 7 calendar days of delivery, including photographs of the product, the outer packaging and the shipping label. Where the damage is confirmed, you may choose a free replacement or a full refund including original shipping, at no cost to you. In most cases we will not require the damaged product to be returned.
14. Heat and Storage in Transit
Our products are gummies and are sensitive to heat. During summer months or in hot climates, gummies may soften, stick together or change shape in transit. This is a normal characteristic of the product and does not affect its composition, potency or safety.
Softening or sticking is not treated as damage and is not on its own grounds for a refund or replacement. Refrigerating the pouch for 30 to 60 minutes on arrival will restore the texture.
Store your product in a cool, dry place away from direct sunlight, and keep the pouch sealed between uses.
Where a product arrives visibly melted, fused into a single mass, or otherwise unusable, contact us with photographs and we will resolve it under Section 13.
15. Age Restriction on Delivery
Our products are intended solely for adults aged 18 or over, or the age of majority in your jurisdiction, whichever is higher. By placing an order you confirm that you meet this requirement.
We reserve the right to cancel and refund any order where we have reasonable grounds to believe the age requirement is not met. Where the carrier applies an age check on delivery, an adult may be required to be present and to present identification.
16. Split Shipments
Where an order contains multiple items, we may dispatch them in separate parcels arriving on different dates, at no additional cost to you. Where this applies, you will receive a separate dispatch confirmation and tracking number for each parcel.
17. PO Boxes and Non-Residential Addresses
Delivery to PO boxes, parcel lockers and similar addresses depends on the carrier assigned to your order and cannot be guaranteed. We recommend using a residential or workplace address wherever possible.
If you ship to a workplace, a hotel or a shared address, you are responsible for ensuring the parcel can be received there. We are not liable for parcels signed for by a third party at the address you supplied.
18. Order Changes and Cancellations Before Dispatch
To amend or cancel an order before dispatch, email contact@naughtycubes.com immediately with your order number. We will make reasonable efforts to action the request but cannot guarantee it, as orders are often processed within a few hours.
Once dispatched, an order must be handled under our Refund & Returns Policy. Please note that our products are sealed consumables and cannot be returned once the tamper-evident seal has been broken.
19. Circumstances Beyond Our Control
We are not liable for shipping delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, epidemics, war, civil unrest, government or customs action, carrier network disruption, industrial action, power or telecommunications failure, cyberattack, or supply chain interruption.
Where such an event materially affects your order, we will notify you and you may cancel the affected portion for a full refund of amounts paid for undelivered products.
20. Your Statutory Rights
Nothing in this policy limits or excludes any right you have under the mandatory consumer protection laws of your country of residence, including the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, applicable Canadian provincial consumer legislation, and applicable United States federal and state law.
21. Changes to This Policy
We may update this policy to reflect changes in our operations, carrier arrangements or applicable law. The version in force at the time you place your order governs that order. Material changes will be reflected in the "Last updated" date at the top of this page.
22. Contact
PIPELINE 999 LLC 4300 Biscayne Blvd Miami, FL 33137 United States
Email: contact@naughtycubes.com Response time: within 2 business days