Refund policy

Refund & Returns Policy

Last updated: August 5, 2026

1. Who We Are

Naughty Cubes is a brand owned and operated by PIPELINE 999 LLC, a limited liability company organized under the laws of the State of Florida, United States, with its principal business address at:

PIPELINE 999 LLC 4300 Biscayne Blvd Miami, FL 33137 United States

In this policy, "we", "us", "our" and "Naughty Cubes" refer to PIPELINE 999 LLC. "You" and "your" refer to the customer placing an order.

All refund, return and cancellation requests must be sent to: contact@naughtycubes.com

2. Scope of This Policy

This Refund & Returns Policy applies exclusively to purchases made directly through naughtycubes.com, shipped to the United States, United Kingdom, Australia, Canada and New Zealand.

It does not apply to products purchased from third-party retailers, resellers, marketplaces or unauthorized sellers. Purchases made outside naughtycubes.com must be returned to the original point of sale, and we accept no liability for products not purchased directly from us.

This policy forms part of our Terms of Service and should be read together with them.

3. Your Statutory Rights

Nothing in this policy is intended to limit, exclude or modify any right or remedy you have under the mandatory consumer protection laws of your country of residence. Where any provision of this policy conflicts with such laws, those laws prevail.

In particular:

United Kingdom: your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Australia: the consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand: your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Canada: applicable federal and provincial consumer protection legislation.
United States: applicable federal and state consumer protection law.

4. Important: Sealed Consumable Product

Naughty Cubes products are ingestible consumables supplied in sealed, tamper-evident packaging for health and hygiene reasons.

For reasons of health protection, hygiene and product safety, we cannot accept the return of any product whose outer seal has been broken, whose pouch or container has been opened, or which has been consumed in whole or in part.

This exclusion is expressly permitted under regulation 28(3)(b) of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which disapplies the right to cancel in respect of goods sealed for health protection or hygiene purposes where the seal has been broken after delivery. Equivalent hygiene-based exclusions apply in the other territories we serve.

This exclusion does not apply where a product is faulty, damaged in transit, defective, expired on arrival, not as described, or where you received an item you did not order. Those situations are covered in Section 10.

5. 30-Day Return Window (Unopened Products)

If you change your mind, you may request a return within 30 calendar days of the delivery date, provided that all of the following conditions are met:

The product is unopened, unused, and the manufacturer's seal is fully intact.
The product is returned in its original packaging, including any inner and outer packaging, inserts and free items supplied with it.
You can provide valid proof of purchase (order number or order confirmation email).
The product has not been stored in conditions likely to affect its quality (excessive heat, humidity or direct sunlight).
The item was not purchased as part of a clearly identified final-sale, clearance or non-returnable promotion.
You have obtained a Return Authorization from us before shipping anything back (see Section 7).

Returns requested after the 30-day window will not be accepted, except where required by law or where a defect is involved.

6. Non-Returnable Items

The following are not eligible for return or refund under our change-of-mind policy:

Any product that has been opened, unsealed, consumed or partially consumed.
Products with broken, tampered with or missing tamper-evident seals.
Free promotional items, gifts with purchase and bonus items, unless returned together with the paid item they accompanied.
Digital products, downloadable content, ebooks and guides.
Gift cards and store credit.
Products damaged after delivery through misuse, improper storage, accident, negligence or unauthorized alteration.
Items returned without prior Return Authorization.
Items returned in a condition that prevents resale, where that condition is not attributable to us.

7. How to Request a Return or Refund

All requests must be initiated by email. Do not ship any product back to us before receiving a Return Authorization. Unauthorized returns may be refused, returned to sender at your cost, or discarded without refund.

Step 1. Email contact@naughtycubes.com with the subject line "Return Request" and include:

Your order number
The full name and email address used at checkout
The item or items concerned and the quantity
The reason for the request
Clear photographs of the product and its packaging, where the request relates to damage, a defect or an incorrect item

Step 2. We will acknowledge your request within 2 business days and, if your request is eligible, issue a Return Authorization number together with the return address and instructions.

Step 3. Ship the item within 14 calendar days of receiving your Return Authorization, with the authorization number clearly marked on the outside of the parcel.

8. Return Shipping Costs and Risk

Change-of-mind returns. You are responsible for the cost of returning the item to us. Original outbound shipping charges are non-refundable. Any duties, taxes or brokerage fees paid on the original shipment are not refundable by us, though you may be able to reclaim them directly from your local customs authority.

Faulty, damaged, defective or incorrect items. We cover the full cost of return where applicable. We will either provide a prepaid return label or reimburse your reasonable standard return postage on presentation of a receipt. In most cases we will not require you to return a damaged consumable product.

Risk in transit. Until the returned product is received and signed for at our designated return address, it remains your responsibility. We strongly recommend using a tracked and insured shipping service and retaining proof of postage. We are not liable for returns lost or damaged in transit.

9. Refund Processing

Once your return arrives, we will inspect it within 5 business days and notify you of the outcome by email.

Approved refunds are issued to the original payment method only. We cannot refund to a different card, account or person.
After we process the refund, allow a further 5 to 10 business days for the funds to appear on your statement. The exact timing depends on your bank or card issuer and is outside our control.
Refunds are issued in the original currency of the transaction, for the original transaction amount. We are not responsible for any difference in value caused by exchange rate movements between the date of purchase and the date of refund, nor for any foreign transaction, conversion or bank fees charged by your financial institution.
We reserve the right to issue a partial refund where a returned item is not in the condition described in Section 5 and where that condition is not attributable to us.

If more than 10 business days have passed since we confirmed your refund and you have not received it, please contact your bank or card issuer first, then email us at contact@naughtycubes.com.

10. Damaged, Defective, Expired or Incorrect Items

If your order arrives damaged, defective, past its expiry date, or is not the item you ordered, please contact us within 7 calendar days of delivery at contact@naughtycubes.com, including:

Your order number
Photographs of the product, including any visible damage
Photographs of the outer shipping packaging
A photograph of the batch number and expiry date printed on the product, where relevant

Where the issue is confirmed, you may choose between a free replacement or a full refund including original shipping costs, at no cost to you. In most cases we will not require the affected product to be returned.

This section applies in addition to, and does not limit, your statutory rights described in Section 3.

11. Delivery Times, Delays and Lost Parcels

Estimated delivery time is 7 days from dispatch for all destinations we serve. Delivery estimates are indicative only and do not form a contractual guarantee. Delays caused by carriers, customs clearance, weather, industrial action, incorrect address details or other circumstances outside our reasonable control do not, by themselves, entitle you to a refund.

Parcel not received after 14 days from dispatch. Contact us and we will open a formal investigation with the carrier. Carrier investigations typically take 5 to 15 business days.
Parcel confirmed lost in transit. We will send a free replacement or issue a full refund, at your choice.
Parcel marked as delivered but not received. Please check with other household members, neighbors and your building's mail area, and confirm the delivery address on your order. If the parcel cannot be located, notify us within 14 calendar days of the recorded delivery date so that we can file a claim with the carrier. Claims submitted after this period may not be actionable.

12. Incorrect Addresses, Refused and Unclaimed Parcels

You are responsible for providing a complete and accurate delivery address at checkout. We ship to the address exactly as entered.

If a parcel is returned to us because the address supplied was incomplete or incorrect, because delivery was refused, or because the parcel was not collected from a pickup point within the carrier's holding period, we will refund the value of the goods less the original shipping cost and any return-to-sender charges applied by the carrier.

If you would like the order reshipped instead, a new shipping fee will apply.

13. Order Changes and Cancellations

Orders are processed quickly, often within a few hours of being placed. If you need to amend or cancel an order, email contact@naughtycubes.com as soon as possible with your order number. We will make reasonable efforts to action your request but cannot guarantee that we will be able to do so before dispatch.

Once an order has been dispatched, it can no longer be cancelled and must be handled through the return process set out above, subject to Sections 4 and 5.

14. Additional Right to Cancel for United Kingdom Customers

If you are a consumer resident in the United Kingdom, you have the right to cancel your order within 14 calendar days of the day on which you, or a person indicated by you, take physical possession of the goods, without giving any reason.

This right is subject to the sealed-goods exclusion in Section 4. Once the tamper-evident seal on a consumable product has been broken, the right to cancel no longer applies to that product.

To exercise the right to cancel, notify us of your decision by a clear statement sent to contact@naughtycubes.com before the 14-day period expires. You must then return the goods to us without undue delay and in any event within 14 days of notifying us.

We will reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days after the day we receive the goods back or, if earlier, the day you supply evidence of having sent them back. Where you selected a delivery method more expensive than our standard option, we will reimburse only the cost of standard delivery. We may reduce the reimbursement to reflect any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

15. 90-Day Satisfaction Guarantee

Where a Naughty Cubes product is advertised with a 90-day satisfaction guarantee, that guarantee applies on the following terms:

The guarantee is available once per customer, per household and per payment method, on a first order only.
A claim must be submitted to contact@naughtycubes.com within 90 calendar days of the delivery date of the qualifying order.
You must have used the product as directed for a reasonable period and be able to describe your experience.
The guarantee covers the purchase price of the product. Original and return shipping costs are not covered.
We may, at our discretion, request the return of any unused product or remaining packaging before processing a claim.
The guarantee is offered voluntarily and in addition to your statutory rights. It does not restrict or replace them.

We reserve the right to decline guarantee claims where there is reasonable evidence of abuse, including repeat claims across multiple accounts, addresses or payment methods.

16. Subscriptions and Recurring Orders

Where you have subscribed to a recurring delivery plan:

You may cancel at any time through your customer account or by emailing contact@naughtycubes.com.
Cancellation must be received at least 24 hours before your next scheduled billing date to prevent that renewal from being charged.
Once a renewal order has been processed and dispatched, it is treated as a standard order and is subject to Sections 4, 5 and 6 of this policy.
Cancelling a subscription does not automatically refund previous billing cycles.

17. Age Restriction

Naughty Cubes products are intended solely for adults aged 18 years or over (or the age of majority in your jurisdiction, whichever is higher). By ordering, you confirm that you meet this requirement.

We reserve the right to cancel and refund any order where we have reasonable grounds to believe this requirement has not been met. Misrepresentation of age is not a valid ground for the refund of an opened or consumed product.

18. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us at contact@naughtycubes.com before initiating a chargeback or payment dispute. Most issues can be resolved quickly and directly.

Where a chargeback is filed without a prior attempt to resolve the matter with us, or where it relates to goods that were delivered as described, we reserve the right to contest the dispute with the relevant payment provider using our order, shipping and communication records, and to recover any associated fees and costs to the extent permitted by law. We further reserve the right to decline future orders from customers who file fraudulent disputes.

19. Product Information, Results and Health

Naughty Cubes products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Statements about our products have not been evaluated by the U.S. Food and Drug Administration or by any equivalent regulatory authority in the United Kingdom, Australia, Canada or New Zealand.

Individual results vary depending on physiology, dosage, timing and other factors. Variation in personal results does not, in itself, constitute a product defect, and is handled under Section 15 rather than as a fault claim. This does not limit your rights where a product is genuinely not of acceptable quality, not fit for a purpose made known to us, or not as described.

Always read the label and ingredient list before use. If you are pregnant, breastfeeding, taking prescription medication or living with a medical condition, consult a qualified healthcare professional before use. If you experience an adverse reaction, stop using the product immediately, seek medical advice, and contact us at contact@naughtycubes.com so that we can record the incident and process an appropriate remedy.

20. Governing Law

This policy is governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Where you are a consumer habitually resident in the United Kingdom, Australia, Canada or New Zealand, this choice of law does not deprive you of the protection afforded by the mandatory consumer protection provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.

21. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. The version in force at the time you place your order is the version that governs that order. Material changes will be reflected in the "Last updated" date at the top of this page.

22. Contact

PIPELINE 999 LLC 4300 Biscayne Blvd Miami, FL 33137 United States

Email: contact@naughtycubes.com Response time: within 2 business days